Terms of Service

Effective: 2026-07-06

1. Introduction

These Terms of Service (the “Terms”) form a binding agreement between Looptro (TBD legal entity) (“Looptro”, “We”, “Us” or “Our”) and the person or organisation accessing the Looptro application, its websites, and any related application programming interfaces (together, the “Service”). They govern all access to and use of the Service. By creating an Account, by accepting these Terms in the Service, or by otherwise using the Service, the User agrees to be bound by them. A User who does not agree to these Terms must not use the Service.

These Terms take effect on the date shown above and supersede any prior version. The Privacy Policy, which describes how We collect and handle personal data, forms part of these Terms and is incorporated by reference.

2. Definitions

The following defined terms apply throughout these Terms. Other capitalised terms are defined where they first appear.

• Account means the credentials and profile that a User creates in order to access the Service.
• Content means any text, posts, votes, action items, comments, file uploads or other material that a User submits to or generates within the Service.
• Customer means the legal entity that subscribes to a paid tier of the Service, where applicable, and on whose behalf one or more Users access the Service.
• Service has the meaning given in Section 1.
• Team means a workspace within the Service in which one or more Users collaborate on retrospectives.
• Team Content means Content that a User submits within a Team, including posts, votes, comments and action items associated with that Team’s retrospectives.
• User means any natural person who accesses or uses the Service, whether on their own behalf or on behalf of a Customer.

3. Eligibility and Accounts

The Service is intended for use by individuals aged at least 13 years. By creating an Account or otherwise using the Service, the User represents and warrants that they meet this minimum age requirement and that they have the legal capacity to enter into these Terms. Where a User accesses the Service on behalf of a Customer, that User further represents that they are authorised to bind the Customer to these Terms.

Each Account is personal to the individual who creates it. Accounts must not be shared, transferred or used by more than one person. The User is responsible for providing accurate registration information, for keeping their passphrase and any other authentication credentials confidential, and for all activity that takes place under their Account. If a User has reason to believe that their Account has been accessed without authorisation, they must notify Us promptly at privacy@looptro.dev.

4. Acceptable Use

The User must use the Service only for lawful purposes and in accordance with these Terms. The following uses of the Service are prohibited:

• Engaging in, facilitating or promoting any activity that is unlawful under applicable law.
• Harassing, threatening, defaming, impersonating or otherwise harming any other User or third party.
• Attempting to bypass, disable or otherwise interfere with the authentication, security or access controls of the Service.
• Scraping, crawling or otherwise extracting data from the Service by automated means, except as expressly permitted by Us in writing.
• Using bots, scripts or other automated systems in a manner that imposes, or may impose, an unreasonable load on the Service.
• Reverse engineering, decompiling or otherwise attempting to derive the source code or underlying ideas of the Service, except to the extent that such restriction is prohibited by applicable law.
• Uploading, transmitting or distributing any virus, worm, Trojan horse or other malicious code.
• Infringing the intellectual property rights, privacy rights or other rights of any third party.
• Posting personal data relating to third parties without a lawful basis under applicable data protection law, including (where applicable) the UK General Data Protection Regulation, the EU General Data Protection Regulation and the California Consumer Privacy Act.

We reserve the right to investigate suspected breaches of this Section 4 and to take the actions described in Section 11.

5. Content and Licence

As between the User and Looptro, the User retains all rights in the Content they author. We do not claim ownership of User Content.

As between the User and Looptro, Looptro retains all right, title and interest in and to the Service itself. Except for the rights expressly granted to the User in these Terms, all intellectual property rights in the Looptro software, its user interface and design, and the Looptro name, logos and trademarks remain the exclusive property of Looptro and its licensors, and nothing in these Terms transfers any such right to the User. The User must not remove, obscure or alter any proprietary notice displayed in or on the Service.

By submitting Content to the Service, the User grants Looptro a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, transmit and process that Content solely to operate, secure, maintain and improve the Service for the User and the User’s Team. The licence is limited to the purposes set out in these Terms and in the Privacy Policy. It does not authorise the use of Content for marketing, for training third-party machine-learning models, or for any purpose unrelated to providing the Service.

The licence granted under this Section 5 terminates when the Content is deleted by the User or when the Account is closed, except (i) as described in Section 6 and Section 7, (ii) to the extent that retention is required for Us to comply with a legal obligation, and (iii) for backup copies that are overwritten in the ordinary course of Our backup cycles.

The User represents and warrants that they have all rights necessary to submit the Content they post and to grant the licence described above.

If the User chooses to provide Looptro with suggestions, ideas, feature requests, or other feedback about the Service, that feedback is given voluntarily. The User grants Looptro a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce and incorporate the feedback into the Service for any purpose, without any obligation, attribution or compensation to the User, and Looptro is not required to treat any such feedback as confidential.

6. Team Content

Content posted within a Team is collaborative in nature. When a User authors a post, vote, comment or action item within a Team retrospective, that Content becomes part of the Team’s collective record and is visible to the other members of that Team. Team Content survives a User’s departure from the Team. The Team retains access to the retrospectives, action items and discussions produced during a User’s participation, including after the User has left the Team or closed their Account.

The interaction between Team Content and Account closure is described in Section 7. Further detail on what We retain, anonymise or delete on Account closure is set out in the Privacy Policy.

7. Account Deletion

A User may delete their Account at any time by selecting the option in Settings under Privacy and data. Deletion is immediate and irreversible. There is no grace period, and We are not able to restore a deleted Account or its associated personal data once deletion has been confirmed.

When an Account is deleted, personal data associated with the Account, including the User’s email address and display name, is removed from the Service. Team Content authored by the User remains visible to the Team to which it was posted, so that the Team’s record of its retrospectives and action items is preserved. Author attribution is removed from such Content, so that it appears within the Team without identifying the former User. Action items previously owned by the User remain associated with the Team but no longer show an owner.

A User who wishes to retain a copy of their Content should export it before deleting their Account. Export is available from the same Privacy and data settings, subject to any limits described in the Service.

8. Service Availability

The Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free or continuously available, and We do not offer a contractual uptime guarantee.

From time to time, We may carry out maintenance that affects availability. Where maintenance is scheduled and reasonably practical to communicate in advance, We will provide notice in the Service or by email. Unplanned maintenance, including maintenance required to address security incidents, may be carried out without prior notice.

From time to time the Service may include features identified as beta, preview, early-access or experimental. Such features are provided for evaluation on an “as is” basis, may be incomplete or unstable, may be changed or withdrawn at any time without notice, and are excluded from any availability expectation or support commitment that would otherwise apply to the Service.

The Service is hosted in United Kingdom (London) — Fly.io + Neon Postgres (aws-eu-west-2). We may change hosting arrangements from time to time, in accordance with the Privacy Policy and applicable data protection law.

9. Changes to the Service

Looptro is actively developed, and We may modify, add to or remove features of the Service at any time. Where a change materially affects a User’s Content or the core functionality on which Users reasonably rely, We will provide reasonable advance notice in the Service or by email.

If We decide to discontinue the Service in whole or in part, We will provide a reasonable notice period during which Users may export their Content. The length of that period will reflect the nature of the discontinuation and the time reasonably needed to retrieve Content.

10. Fees and Payment

The Service may be offered on free and paid tiers. Fees, billing cycles and the features included in each tier are set out on Our public website or within the Service. Access to paid features is conditional on the provision of a valid payment method and the timely payment of the applicable fees.

If We terminate access to a paid tier other than for a User’s breach of these Terms (for example, by discontinuing a tier to which a Customer has subscribed), We will provide a pro-rata refund of any fees prepaid for the period after termination. Where a User terminates their own subscription, We do not provide refunds for the unused portion of the current billing period, except where a refund is required by applicable law, including consumer-protection law.

Taxes payable in connection with the use of the Service are the responsibility of the User or Customer, except where We are required by law to collect them.

11. Suspension and Termination

We may suspend or terminate an Account if the User has breached these Terms. Where the breach is capable of remedy and the circumstances allow, We will provide notice of the breach and a reasonable opportunity to remedy it before any suspension or termination takes effect.

For serious breaches, including activity that threatens the security of the Service, illegal activity, or conduct that places other Users at material risk, We may suspend or terminate the Account immediately and without prior notice. In such cases, We will, where practical, explain the basis for the action after it has been taken.

An Account terminated by Us is subject to the same Team Content and attribution rules as a User-initiated deletion, as described in Section 7.

The User may stop using the Service and close their Account at any time, as described in Section 7.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service and all Content made available through it are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory. Looptro disclaims all such warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and accuracy or completeness of any Content or output of the Service.

Nothing in this Section 12 excludes or limits any warranty, condition or right that cannot be excluded or limited under applicable law, including under consumer-protection law in the User’s jurisdiction.

13. Limitation of Liability

To the maximum extent permitted by applicable law, the total aggregate liability of Looptro to any User or Customer for all claims arising out of or in connection with these Terms or the use of the Service, whether in contract, tort (including negligence) or otherwise, is limited to the greater of (a) one hundred pounds sterling (£100) and (b) the total fees paid by the User or Customer to Looptro for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by applicable law, Looptro is not liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profits, loss of revenue, loss of business, loss or corruption of data, loss of goodwill, or business interruption, arising out of or in connection with these Terms or the Service, even if Looptro has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits the liability of Looptro for (i) death or personal injury caused by negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability that cannot be excluded or limited under applicable law. Where a User contracts as a consumer, the foregoing limitations apply only to the extent permitted by the consumer-protection law of the User’s country of habitual residence.

14. Indemnification

The User agrees to indemnify, defend and hold harmless Looptro, its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with (a) the User’s use of the Service in breach of these Terms and (b) the User’s violation of any right of a third party, including intellectual property, privacy or data-protection rights. Looptro will give the User prompt notice of any such claim and reasonable cooperation in its defence, at the User’s expense. The User must not settle any such claim in a manner that imposes obligations on Looptro without Looptro’s prior written consent.

15. Governing Law and Jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. Where the User is acting as a consumer, this Section 15 does not deprive the User of the protection of any mandatory provisions of the law of their country of habitual residence, including the right to bring proceedings in the courts of that country where the applicable consumer law so provides.

16. Changes to These Terms

Looptro may update these Terms from time to time. Where an update is material, We will provide notice in the Service or by email before it takes effect. The “Effective date” at the top of this page indicates when the current version of the Terms took effect.

Continued use of the Service after the effective date of an updated version constitutes acceptance of the updated Terms. A User who does not agree to an update may delete their Account in accordance with Section 7.

17. General

Entire agreement. These Terms, together with the Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between the User and Looptro regarding the Service and supersede any prior agreement on the same subject matter.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No waiver. A failure or delay by Looptro in exercising any right under these Terms does not waive that right, and no single or partial exercise of any right precludes any further exercise of it.

Assignment. The User may not assign or transfer any of their rights or obligations under these Terms without Our prior written consent. Looptro may assign these Terms in connection with a merger, acquisition, reorganisation or sale of substantially all of its assets, on notice to the User.

Force majeure. Looptro is not liable for any failure or delay in performing its obligations under these Terms to the extent that the failure or delay results from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, epidemics, governmental action, labour disputes, failures of power or telecommunications networks, or the acts or omissions of third-party hosting or infrastructure providers.

Survival. Any provision of these Terms that by its nature should survive termination will survive, including Sections 5 to 7 (Content and Licence, Team Content, and Account Deletion), Section 12 (Disclaimer of Warranties), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 15 (Governing Law and Jurisdiction) and this Section 17.

Export controls and sanctions. The User represents that they are not located in, and will not access or use the Service from, a country or territory subject to comprehensive trade sanctions, and that they are not a person or entity with whom dealing is prohibited under applicable export-control or economic-sanctions laws. The User must not use, export or re-export the Service in violation of any such law.

Third-party services and links. The Service may link to, or interoperate with, third-party websites or services that Looptro does not control. Looptro is not responsible for the content, policies or practices of any third party, and the User’s use of any third-party service is governed by that third party’s own terms.

Notices. Looptro may give notices to the User by email to the address associated with the Account, by posting within the Service, or by any other reasonable means. Notices to Looptro may be given at privacy@looptro.dev.

18. Contact

Questions about these Terms may be addressed to Us at privacy@looptro.dev.